Service Desk Administrator / Advisor

Melksham

Full-time, Permanent

£24,600 per annum

Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you.

We are looking for a self-motivated individual, to join our growing client in Melksham. Working as part of the internal and national team you will be responsible for assisting customers over the phone and by email.

Main Duties

• Log support tickets
• Ordering parts
• Arrange site visits for engineers to attend
• Assign engineers to tickets
• Arrange delivery of parts to customer sites
• Follow up on support Tickets to ensure they are completed and closed

Skills and Experience

• Ability to work in a fast-paced environment
• Excellent verbal and written communications skills
• Good IT skills
• Ability to work as part of a team
• Similar previous experience is desirable

Hours: Monday to Friday on a 3 week shift pattern:

08:00 am – 4:30 pm 1 week working from the office

09:00 am – 5:30 pm 1 week working from the office

10.00 am – 6.30 pm 1 week working from home or the office

CMD Recruitment acts as an employment agency for permanent recruitment and employment businesses for the supply of temporary workers.

CMD Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. Please apply for future roles that we advertise.

Multiskilled Engineer (Electrical Bias)

Weekly Rotating AM/PM Shift

Melksham

Full time, permanent

Salary £40-45k inc Call Outs

Do you have a knack for keeping complex machinery running smoothly? Are you analytically minded and ready for a new challenge? Then this might be the role for you!

Our client is seeking a highly motivated Multiskilled Engineer to join their busy team, on a full-time permanent basis. You’ll play a pivotal role in ensuring the optimal efficiency and uptime of their automated production machinery.

Responsibilities:

• Carry out maintenance on automated production machinery
• Improve preventative maintenance routines
• Manage mechanical and electrical fault finding, using three phase control systems
• Fault finding & repairing hydraulic or pneumatic systems
• Undertake small installation projects
• Optimise machine efficiency through continuous improvement
• Keep a clean and maintained work space, including transit areas to and from workshops and client visits
• Support operations team in achieve targets
• Comply to health and safety policies and procedures
• Contribute to cost effective technical solutions
• Participate in weekend call-out rota’s
• Adhered to budgetary requirements, but carrying out route cause analysis and predictive/preventative planning

Skills & Experience:

• Obtained an engineering qualification in mechanical or electrical engineering
• Experience working within mechanical/electricals works, breakdowns, repair and fault diagnosis
• Strong electrical fault-finding skills, especially withing PLC’S, drives and inverters
• Strong understanding of engineering diagrams, HV/LV Switchgear and electrical drivers
• Excellent communication skills
• Full clean driving license and access to a car is essential

For this role, please bear in mind –

Rotating Weekly Shift

Weekend Standby 1-4 paid extra